UM WEAR with its registered office at Petzvalova 67, 010 15 Žilina, IČO: 45625867, DIČ: 1083020334, e-shop operator www.umwear.com declares that all personal data (hereinafter referred to as „data“) is considered strictly confidential and treated in accordance with applicable legal provisions in the area of personal data protection.
1. Personal data and their processing
1.1. PERSONAL DATA CATEGORIES
We collect different data depending on which of our services you use.
When you shop with us, we collect:
Name and contact details. Name, email address, postal address, billing address, phone number, bank account
Data based on contract duration – purchased products, customer segment, volume of services provided
When you receive marketing messages from us, we collect:
Name and contact details – email address and first name.
We also process the following personal data:
Data from communication between UM Wear and customer
Photographs of products sent to us by the customer if they are products from our e-shop or made-to-measure
Behavior records on websites managed by UM Wear.
1.2. PURPOSES OF PROCESSING PERSONAL DATA:
Provision of services and their improvement. In order to provide the services we offer and improve them to your satisfaction, we process your personal data. Specifically, these include:
Processing of orders of goods or services ordered, whether through our website or customer line. The legal reason is the necessity for the fulfillment of the purchase contract and for selected data to fulfill the legal obligations (eg accounting documents).
Availability warning. In the event that you request the security of the availability of the goods, we will process your personal data with your consent.
Customer support. In order to ensure customer service and to resolve any problems in the performance of the purchase contract, we process your personal data based on the necessary fulfillment of these contracts.
Communication. We use the collected data to communicate with you and adjust it individually. For example, we may contact you by phone, email, or other means to remind you that you have items in your online cart, help you complete your order, notify you of the current status of your request, order or claim, or get more information from you or have warned you that you need to take action to keep your account active.
Improving services. We use data to continually improve our services and systems, including adding new features, while making informed decisions using aggregate analysis and business intelligence, all based on our legitimate business-driven interest in the need to improve our services for success in competition. To ensure that your rights and interests are adequately protected, we use anonymous data to improve our experience.
Protection, security and dispute resolution. We may also process data for a legitimate interest in ensuring the protection and security of our systems and our customers in detecting and preventing fraud, resolving disputes, and enforcing our agreements based on a legitimate interest.
Image recordings. UM Wear places photos on its website with products made for the shop www.umwear.com or for a custom made-to-order customer.
Newsletter to e-mail (business announcement)
We send you a sales announcement regarding products similar to the ones you purchased.
You can always reject these business notifications through the opt-out link found in each email. You can also contact our customer service directly to unsubscribe.
If you opt out of receiving business notifications, we will no longer use your electronic contacts for this purpose. We will start using them again if you register them or explicitly request them.
The marketing offers you see may be selected based on additional information we have collected about you over time based on contact information, demographics, favorites, and usage data from our products and websites (cookies, IP address, data provided your browsers, click data, sales announcements, products visited). We do not perform fully automated processing that has legal effects for you.
If you are not our customer, we process with your consent.
You have the right to object at any time to such processing free of charge. Contact details are given at the end of this document.
Processing of cookies from websites operated by UM Wear
If you have cookies enabled in your web browser, we process behavioral records from cookies placed on websites operated by UM Wear for the purpose of improving the operation of the UM Wear website and for UM Wear Internet advertising. For more information, see a separate chapter in this document.
1.3 SUBMISSION OF PERSONAL DATA TO THIRD PARTIES
Your personal data will be passed on to third parties or otherwise communicated only if it is necessary in the performance of the purchase contract, based on a legitimate interest or if you have given your prior consent.
a) credit card companies, payment service providers to process payments and banks based on your order, performance of the purchase contract
(b) the carrier to deliver the products or services ordered by you and to deal with claims, including withdrawal
(c) other service providers, third parties involved in data processing;
(d) third parties, eg. the first representative, the court with a view to enforcing or concluding any contract with you;
(e) public authorities (eg police)
(f) third parties conducting customer surveys
If third parties use the data in their legitimate interest, the controller is not responsible for such processing. Such processing shall be governed by the data processing principles of the companies and persons concerned.
2. Security of personal data and retention period
2.1. PERSONAL DATA SECURITY
a) Your personal data is transmitted to us in encrypted form. We use the SSL (secure socket layer) encoding system. We safeguard our website and other systems through technical and organizational measures against the loss and destruction of your data, unauthorized persons accessing, altering or disseminating your data.
b) We require our processors to demonstrate compliance of their systems with GDPR.
c) Access to your customer account is possible only after entering your personal password. In this context, please note that it is essential that you do not disclose your access data to third parties and always close your web browser window after you have finished your customer account, especially if you are using a computer with other users. UM Wear does not take responsibility for misuse of the passwords used, unless UM Wear would directly cause this.
2.2 PROCESSING PERIOD
We process and store personal data
at the time necessary to ensure all rights and obligations under the sales contract, i. j. during the order and warranty period
1 year from the end of the warranty period to resolve potential disputes
at a time when UM Wear is required to maintain as a controller under generally binding legal regulations. Accounting documents, eg. invoices issued by UM Wear are legally archived for 10 years from the date of issue.
The consent to the availability notice remains valid until the availability information is sent, but no later than within 1 year or until its withdrawal.
Marketing approval is valid for 4 years or until further notice
Review 6 years
Communication 2 years
Competitions 1 year
In other cases, the processing period results from the purpose of processing or is governed by data protection legislation.
3. Rights of data subjects
a) If we process your personal data, you may request free information about the processing of your personal data at any time.
c) Contact us at email@example.com to exercise your rights. You can also contact the Office for Personal Data Protection.
d) You may withdraw your consent to the processing of personal data at any time. If you withdraw your consent to the processing of your personal data, your personal data will be deleted or anonymized; however, this does not apply to those personal data that UM Wear needs to fulfill its legal obligations (eg, to execute an already placed order) or to protect its legitimate interests. Personal data will also be destroyed if personal data is not necessary for the intended purpose or if the storage of your data is inadmissible for other legal reasons.
the correct functionality of your cart so you can complete your order as easily as possible
remember your login information so you don’t have to re-enter it
Track your site traffic, your site navigation, and the features you use to best match our site to your needs
Find out about viewing ads so we don’t show you ads for items you aren’t interested in
Some cookies may collect information that is subsequently used by third parties and which, for example, directly support our advertising activities (“third-party cookies”). For example, information about the products you purchase on our site may be displayed by an advertising agency in the context of displaying and customizing Internet advertising banners on the websites you display. However, this information cannot identify you.
2.4 USING COOKIES
The cookies used on our site can be divided into two basic types. Short-term, so-called. Session cookies are deleted as soon as you stop visiting our site. Long-term, so-called. “Persistent cookies” will remain stored on your device for a longer period of time or until you manually delete them (the time it takes to keep cookies on your device depends on your cookie settings and your browser settings).
Cookies can also be divided according to their functionality into:
analytics that help us make our site more user-friendly by understanding how users use it
conversions, which allow us to analyze the performance of different sales channels
tracking, which, combined with conversion, helps analyze the performance of different sales channels
remarketing ads that we use to personalize and target ads properly
essential for the basic functionality of the site
3.4 REFUSING COOKIES
You can find information about browsers and how to set preferences for cookies on the following websites or in other web browser documentation
Our website contains links to other websites that are practical and contain information. Please note that this site may be owned and operated by other companies and organizations and has different privacy and security policies. Our company has no control and is not responsible for any information, material, products or services located on or accessible through this website.
5. Contact us
If you have any questions, comments or requests regarding this Policy, please do not hesitate to contact us at the address or customer line listed at the bottom of this Policy or via e-mail firstname.lastname@example.org.
010 15 Žilina
Customer service: +421 903 972 721 or email@example.com.