Terms and conditions

General provisions

These General Terms and Conditions for e-shop (hereinafter referred to as “GTC”) are valid and effective from 15.10.2015 and apply to the conclusion of all purchase contracts between UM Wear, Petzvalova 67, 01015 Žilina, IČO: 45625867, registered in the Trade Register of the Slovak Republic Republic (hereinafter referred to as “Seller”) and Customers (hereinafter referred to as “Buyer”) in connection with or based on purchase of goods from the Seller’s offer published through an integral part of any Purchase Agreement concluded between the Seller and the Buyer (hereinafter referred to as the “Purchase Agreement”), unless the parties have expressly agreed otherwise.

Legal and natural persons may purchase goods on the website www.umwear.com provided that the following rules are observed.

Seller’s contact details are as follows:
E-mail: info@umwear.com
Phone: 0903 972 721

Address for correspondence:
UM WEAR
Petzvalova 67, 010 15 Žilina

IČO: 45625867

IBAN Account Number: SK5202000000002559332953
SWIFT: SUBASKBX

Working hours: 8:00 – 16:00 on working days

The Seller may unilaterally amend or amend the wording of these GTC. Any changes or additions are effective by publishing them at www.umwear.com. This provision shall be without prejudice to rights and obligations arising before the amendment takes effect.

The GBC as well as all documents related to the conclusion of the purchase contract are made in the Slovak language. The purchase contract can be concluded in Slovak language.

The supervisory authority that supervises the seller is:

SLOVAK TRADE INSPECTION
SOI Inspectorate,
Predmestska 71, P.O. BOX B-89
011 79 Zilina 1

REGISTRATION
“We declare that the data is for identification purposes only when purchased at UM WEAR and will not be provided to third parties or otherwise misused. the size of the individual e-mail messages will not exceed 50kB.

AN ORDER
You can order goods by adding goods to the virtual cart and then correctly filled in the order form.

Goods can also be ordered by phone on tel. 0903 972 721 and email: info@umwear.com.

By sending this order as an order with payment obligation, the Buyer shall make an irrevocable offer to the Seller to conclude the purchase contract.

The order can be canceled by telephone at the above telephone number or by e-mail to info@umwear.com. You can cancel your order within 24 hours of making a payment. Call us by mail or phone and we will refund your account.

An order made by the Buyer pursuant to these GTC is an order which includes the Buyer’s obligation to pay the purchase price. By concluding the purchase agreement, the buyer expressly confirms that he / she was aware of the obligation to pay the purchase price on the basis of the order made.

The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract with the Buyer, especially if it is a person who has previously materially breached the purchase contract or these GTC or violated good morals in relation to the Seller. The Seller reserves the right not to deliver the selected goods to the Buyer, especially if the goods have been sold out after delivery of the order, the goods are no longer being delivered, manufactured or due to technical or objective reasons the goods cannot be delivered under the conditions agreed in the order or on delivery . The Seller undertakes to refund the amount already paid to the Buyer.

By sending an order, the Buyer agrees with these GTC and declares that he had the opportunity to familiarize himself with these GTC before sending it.

PAYMENT
Payment options that we provide at www.umwear.com:
– cash on delivery – payment upon receipt of the consignment
– prepay by bank transfer, IBAN: SK5202000000002559332953, SWIFT code required for foreign payments: SUBASKBX

The buyer acquires ownership of the goods by paying the full purchase price.

DELIVERY AND PAYMENT TERMS
Delivery date is within 10 days of receipt of order. (in case of prepay, the order is accepted after the payment has been credited to our account.) The following delivery dates apply when sending the goods:

Slovakia, Czech Republic – 10 days
Europe – 21 days
World (outside Europe) 21 days

When sending goods by Slovak Post, we charge fees in the amount stated by Slovak Post.
If the real weight of the order exceeds the weight estimated in the order, you will be contacted to pay for the postage.
– personal pick-up is possible at Petzvalova 67, Žilina 010 15 from 8:00 am to 4:00 pm (phone 0903 972 721)

The Seller undertakes:
– Deliver the correct type and quantity of goods as stated at the time of order
– adequately pack the goods on the basis of the customer’s order
– ship the goods at the agreed price
– if the goods are not currently in stock, contact the Buyer and arrange a new delivery date
– issue and attach an invoice as a tax document

The Buyer undertakes:
– take over the ordered goods
– pay the agreed price for the ordered goods

Cancellation of purchase – withdrawal from the purchase contract
The buyer has the right to withdraw from this contract without giving a reason within 14 days pursuant to Section 7 of Act no. 102/2014 Z.z ..
The withdrawal period shall expire 14 days from the date on which the Buyer or the third party designated by it, with the exception of the carrier, accepts the goods. When exercising the right of withdrawal, the Buyer is obliged to inform us of its decision to withdraw from this contract by a clear statement (eg by letter sent by post, fax or e-mail) to UM WEAR, Petzvalova 67, 010 15 Žilina, e-mail: info @ umwear.com.
If the Buyer withdraws within this period because the goods have defects, it is appropriate to state this fact in the withdrawal.
For this purpose, the Buyer may use the standard withdrawal form.
You can download the withdrawal form here.

The withdrawal period is maintained if you send a notice of exercise of the right of withdrawal before the withdrawal period expires. If the subject of the purchase contract is the delivery of goods, the Buyer may withdraw from the contract even before the withdrawal period begins.

The goods must not be damaged, used in any other way than necessary to determine the nature, properties and functionality of the goods, must be in the original packaging and together with the goods Buyer will hand over all documents related to the goods (operating instructions, warranty, etc.) that he received when he bought it.

Goods are not returned cash on delivery. Goods sent in this way are not accepted and returned.

CONSEQUENCES OF WITHDRAWAL
The Seller shall take back the goods and return the purchase price paid for the goods or service or advance paid by the Buyer for the goods or service within 14 days of the date of receipt of the withdrawal, in the same manner as the Buyer used in his payment or otherwise agreed back .

The Seller is not obliged to fulfill its obligation before the goods are delivered to the Buyer or until the Buyer proves the return of the goods to the Seller. At the same time, the Seller shall not be obliged to pay the Buyer additional costs if the Buyer has explicitly chosen a method of delivery other than the cheapest standard delivery method for certain goods offered by the Seller.

The buyer cannot withdraw from a distance contract in the following cases:

(a) in the case of a contract for the provision of a service, if the service began to be provided with the express consent of the Buyer and the Buyer has declared that he has been duly instructed that by giving his consent he loses the right of withdrawal after full service; the service has been fully provided,

(b) in the case of a contract for the sale of goods or the provision of services the price of which depends on the movement of prices on the financial market beyond the control of the Seller and which may occur during the withdrawal period;

(c) if it is a contract for the sale of goods made to Buyer’s specific requirements, custom made goods or goods specifically designed for a single Buyer,

(d) in the case of a contract for the sale of goods which are subject to rapid deterioration or perishability,

(e) in the case of a contract having as its object the sale of goods enclosed in a protective packaging which it is not appropriate to return for health or hygiene reasons and whose packaging has been damaged after delivery,

(f) in the case of a contract having as its object the sale of goods which, by their nature, may be inseparably mixed with other goods after delivery,

(g) if it is a contract to perform urgent repairs or maintenance that the Buyer has specifically asked the Seller,

(h) in the case of a contract for the sale of phonograms, video recordings, phonograms, books or computer software sold in protective packaging, provided that the packaging has been unpacked.

If, under the terms of the GTC, the provision of the service is to be commenced before the expiry of the withdrawal period, or if the Buyer so requests, the Buyer loses the right of withdrawal after the full provision of the service from the contract. By concluding the contract pursuant to these GTC, the buyer declares that he has been informed of the above circumstances in which he loses the right to withdraw from the contract.

The Seller reserves the right to cancel the order and also to withdraw from the contract or its part if:

(a) the goods are not produced or have ceased to be manufactured, are sold out, or

(b) the price of the supplier of the goods has changed

COMPLAINTS – COMPLAINTS ORDER
The buyer is advised to check the shipment for damage before accepting the shipment from an employee of the Slovak Post or another shipping company. If the package is damaged, do not take delivery.

In the case of a complaint, the buyer sends the goods to the address of the registered office of the company only as a shipment (cash on delivery). The package and the claimed goods must be properly packed and must contain: complete goods, invoice, description of the claim, defects and contact details of the buyer.

The cost of transporting the claimed goods from the Buyer to the Seller shall be borne by the Buyer. If the claim is acknowledged, the Seller shall reimburse the money spent to the Buyer. If the complaint is justified, the seller and the buyer agree to resolve the complaint and the buyer accepts the sequence:

Troubleshooting
If the defect cannot be remedied, the goods will be replaced by new ones or by agreement for similar goods
If it is not possible to implement the sequence of 1 and 2 then the seller refunds the buyer.

The seller handles complaints of goods within a maximum of 30 days from the date of claim by the buyer.

The warranty period is prolonged by the duration of the warranty claim. If the warranty claim has been replaced by a new one within the statutory warranty period, then the warranty period will start to run again from the date of claim settlement.

You can download the claim form HERE. Please note that a deviation of + – 5% (according to the size chart) is not a valid reason for a claim.

PROTECTION OF PERSONAL DATA AND SENDING OF COMMERCIAL NOTICES
The Buyer gives the Seller consent to the processing of his personal data (name, surname, residence, contact e-mail, telephone connection) for the purpose of their use and further processing due to the fulfillment of the Seller’s contractual obligations and the Seller’s business and Seller’s services and advertising activities; for the period during which the Seller will conduct its business. This personal data will be collected, processed and stored in accordance with the valid legal regulations of the Slovak Republic, in particular in accordance with Act no. 122/2013 Coll. on the protection of personal data, as amended.

The Buyer’s personal data will not be provided to any person other than the Seller, its intermediary, UM Wear, Petzvalova 67, 01015 Žilina without his consent. The Seller shall ensure the protection of personal data against misuse.

The Buyer has the right to request information from the Seller about the manner of processing his personal data and the Seller is obliged to inform the Seller without undue delay. The Seller may require the Buyer to reimburse reasonably incurred material costs for providing such information.

The Buyer has the right to request an explanation or remedy from the Seller if he considers that his personal data are processed in violation of the law. Otherwise, the Buyer has the right to contact the Office for Personal Data Protection.

At the same time, the Buyer expresses its consent to the sending of the Seller’s business announcements by electronic means. The buyer has the option to simply refuse consent when sending each individual message.

DAMAGE DURING TRANSPORT
UM Wear is liable for damage to the goods during shipping to you.
However, if the goods are damaged or stolen from you to us in the event of returning the goods, the responsibility lies with you.

WARRANTY
We provide a 24-month warranty against manufacturing defects for the goods we send. In this case, the invoice also serves as proof of the warranty period.

The warranty period begins on the day of receipt of the goods. In the case of a sale by telephone, e-mail or Internet order, the day of receipt of the goods is understood to be the day when the buyer received the goods at the post office.

The warranty letter will be delivered to the Buyer together with the goods. If the warranty card is not delivered together with the goods, it is replaced by an invoice or sales receipt from the cash register.

INFORMATION TO BE PROVIDED BEFORE THE CONTRACT IS CONCLUDED
UM Wear, Petzvalova 67, 01015 Žilina, IČO: 45625867, registered in the Trade Register of the Slovak Republic (hereinafter referred to as the “Seller”), as the operator of the e-shop www.umwear.com (hereinafter the “e-shop”) hereby provides to its customers, who are consumers within the meaning of Act no. 250/2007 Coll. on Consumer Protection and on Amendment to Act of the Slovak National Council no. 372/1990 Coll. on offenses, as amended (hereinafter referred to as the “Buyer”), prior to the conclusion of a distance contract pursuant to Act no. 102/2014 Coll. on the protection of consumers in the sale of goods or provision of services under a distance or off-premises contract of the seller and amending and supplementing certain laws (hereinafter referred to as “Act No. 102/2014 Coll.”) . 1 of the Act:

1) The main features of the goods are listed on the e-shop page in the description and specification of the goods in the view of the individual goods. The goods specification is also contained in the order made according to the Seller’s GBC (hereinafter referred to as the “GBC”).

2) The seller is UM Wear, Petzvalova 67, 01015 Žilina. The Seller’s contact details are as follows: telephone number: 0903 972 721, e-mail: info@umwear.com, web: www.umwear.com.

Claims of goods, complaints or other suggestions can be made at the address of UM Wear, Petzvalova 67, 010 15 Žilina.

3) The price of goods including VAT is given in the description and specification of the goods in the preview of individual goods and after inserting specific goods into the basket, the total price of goods including VAT is stated in the order of goods at the same time. The total purchase price of the goods, depending on the options selected by the Buyer, may include shipping, delivery, shipping, card payment and other service charges. The Buyer is informed about the amount of the fees, depending on his / her choice, in the individual steps of placing the order and also on the e-shop website in the section Shipping and Payment.

4) The means of distance communication intended for the conclusion of a contract are not numbers with an increased tariff.

5) Payment conditions are stated above in the GBC. Delivery terms are stated above in the GBC. The Seller undertakes to deliver the goods to the Buyer no later than 30 days after the conclusion of the purchase contract. Information on the procedures for applying and handling complaints is given in the GBC. Information on the procedures for handling and handling complaints and suggestions in relation to the protection of personal data is given in the GBC.

6) All information about the buyer’s right to withdraw from the contract is stated in the GBC in the point Cancellation of purchase – withdrawal from the contract.

At the same time, the Seller shall provide the Buyer with the following instruction on exercising the Buyer’s right to withdraw from the Contract pursuant to Annex no. 2 of Act no. 102/2014 Coll. Information on the exercise of the consumer’s right of withdrawal is part of the GTC – Cancellation of purchase – Withdrawal from the purchase contract, Consequences of withdrawal.

7) The Seller hereby informs the Buyer that if the Buyer withdraws from the contract concluded in accordance with these GTC, the Seller shall bear the costs of returning the goods to the Seller in accordance with § 10 par. 3, first sentence of Act no. According to which the consumer bears the costs of returning the goods to the seller or a person authorized by the seller for taking over the goods and also the costs of returning the goods, which due to its nature cannot be returned by post.

8) The buyer is not entitled to withdraw from the contract in the following cases, which are also stated in the GBC:
a) in the case of a contract for the provision of a service, if the service began to be provided with the express consent of the Buyer and the Buyer has declared that he has been duly instructed that he is losing his right of withdrawal after full service the full provision of the service,
b) in the case of a contract whose object is the sale of goods or the provision of services the price of which depends on the movement of prices on the financial market, which the Seller cannot influence and which may occur during the withdrawal period;
c) in the case of a contract whose object is the sale of goods made according to the Buyer’s specific requirements, custom made goods or goods designed specifically for one Buyer,
(d) in the case of a contract for the sale of goods which are subject to rapid deterioration or perishability;
(e) in the case of a contract for the sale of goods contained in a protective packaging which is not suitable for health or hygiene reasons and whose packaging has been damaged after delivery;
(f) in the case of a contract having as its object the sale of goods which, by their nature, may be inseparably mixed with other goods after delivery;
g) in the case of a contract for the execution of urgent repairs or maintenance, which the Buyer explicitly asked the Seller,
(h) in the case of a contract for the sale of phonograms, video recordings, phonograms, books or computer software sold in protective packaging, provided that the packaging has been unpacked.

If, under a contract concluded between the Seller and the Buyer, service is to commence before the withdrawal period expires, or if the Buyer so requests, the Buyer loses the right to terminate the service before the expiry of the withdrawal period withdrawal.

9) Information about the Seller’s liability for defects of the goods is given in the article Warranty in the GTC.

10) The Seller is not bound by any code of conduct.

11) On the basis of sending the order by the Buyer and its acceptance by the Seller in accordance with the GTC, the Buyer concludes a one-off purchase contract.

12) By concluding the purchase contract, the Buyer is obliged to take over the ordered goods in accordance with the agreed delivery conditions and the obligation to pay the agreed purchase price for the ordered goods and ordered related services within the due date according to the GBTC.

13) The Buyer shall be obliged to pay a reasonable advance payment for the purchase price to the Seller only on the basis of a special agreement and under conditions that the Seller and the Buyer agree separately.

Warning!

Under no circumstances should you accept a shipment that shows signs of damage (torn packaging, deformation, etc.). This will prevent potential complications in claiming damaged goods.

The Buyer is aware that by purchasing the products offered in the Seller’s commercial offer within the meaning of these GBTC, no rights to use the registered marks, trademarks, trade names, company logos or patents of the Seller, its suppliers or other subjects are granted.